Return & Refund Policy

At Still Young Cosmetics, customer satisfaction is important to us. Please read this policy carefully before making a purchase.

Return Period

Customers may request a return within 7 days of receiving their order, subject to the conditions described below.

Return Conditions

To be eligible for a return:

• The customer must contact us within 7 days of receiving the order.

• The product must be unused and unopened.

• The product must remain in its original packaging and in resalable condition.

• The product must not have been damaged, altered, or used after delivery.

• Proof of purchase or order information may be required.

• We may request photographs or other information to assess the condition of the product.

Cosmetics and Hygiene Products

For health, hygiene, and safety reasons, opened, used, or tampered cosmetic and personal-care products may not be eligible for return.

This restriction does not affect any rights that the customer may have under applicable law.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after receiving your order.

Please provide:

• Order number

• Description of the issue

• Clear photographs of the product

• Photographs of the packaging where applicable

After reviewing the issue, Still Young Cosmetics may provide an appropriate resolution, which may include a replacement, refund, or other available solution.

Non-Returnable Products

Products that have been opened, used, damaged after delivery, or altered by the customer may not be eligible for return.

Certain hygiene-sensitive products may also be non-returnable once opened.

Return Shipping

If a return is requested because the customer changed their mind or ordered the wrong product, the customer may be responsible for the applicable return shipping cost.

If the product was received damaged, defective, or incorrect, Still Young Cosmetics will review the case and determine the appropriate return or replacement arrangements.

Refunds

Once an eligible returned product has been received and inspected, we will notify the customer whether the refund has been approved or rejected.

If the refund is approved, the refund will normally be processed using the original payment method where possible.

The time required for the refund to appear in the customer's account may depend on the payment provider or financial institution.

Refund Processing Time

Approved refunds are normally processed within 5–10 business days after the returned product has been received and the refund has been approved.

Additional processing time may be required by the customer's bank or payment provider.

How to Request a Return or Refund

To request a return, refund, replacement, or report a damaged, defective, or incorrect product, please contact us:

Email: info@stillyoungcosmetics.com

Phone: +92 328 4585447

Please include your order number and relevant details regarding your request.

Business Address:
Still Young Cosmetics
Pakistan Mall, Baghbanpura,
Lahore, 54000, Pakistan

All return and refund requests are reviewed according to this policy and applicable laws.